My strengths are observation and empathy. I'm really good at noticing things about people, often picking up on what they need before they even ask. I believe that good design should be like an excellent butler or a top-notch waiter — just like when you're about to get thirsty and the waiter has already filled your glass. This keen observation naturally ties into empathy. It’s about putting yourself in someone else’s shoes and following their thought process. When you do this, you start to understand what someone needs even before they do. And as you observe more people, you begin to see patterns in their behaviour, which makes it easier to identify what they require.